Job Title: [OCB-MY] Customer Service Executive

Business Company: Device and Module Solutions (DMS)

Location:

PETALING JAYA, MY

Employment Type: Permanent

About OMRON

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed towards creating new social values. Today, In the APAC region itself, OMORN has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the excited journey of Shaping Future 2030 together with us!

About OMRON Device and Module Solutions

In its efforts “To create solutions to solve challenges like climate change & controlling carbon emission”, the Device and Module Solutions Business has a wide range of sensors, switches, relays, and connectors. This wide range of products adds niche value to industries like automotive, energy, white goods, home, building, and factory automation. Understand more about our Device and Module Solutions Business HERE.

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Short Description

Job Responsibilities

- Input, verify and confirm customer orders and forecast.

- Handle customers’ enquiries and process order and monitor delivery status to ensure resolution to customer’s satisfaction.

- Liaise with factories to ensure that our requests for supplies are met.

- Liaise and coordinate shipping efforts between customers, Omron NSC, factories, warehouse and third party suppliers.

- Provide daily administration support duties including updating of reports, documents, controls and filing.

- Ensure timely reporting and monitoring of inventory and backlog status.

- Monitor customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with company policy.

- To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.

- To provide logistics solution pertaining to customer needs.

- Investigate customer complaints, identify root causes and implement corrective actions.

- Ensure timely closure of all complaints.

- Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted.

- To assist sales personnel in processing sample to customers when required.

- Other duties which may be assigned from time to time to achieve corporate objectives.

Job Requirements

- Education & Experience: Bachelor's Degree in Business Administration / SCM / Logistics or relevant discipline fresh graduate, OR,

Diploma in Business Administration / SCM / Logistics or relevant discipline + minimum 3-5 years working experience in an operational environment in a service industry, preferably in electronics sector may be considered. Experience with factories is a plus.

- Professional Certification: Relevant professional business administration / SCM / Logistics certification is a plus.

- Product experience: Experience with electronic components (relays, switches, sensors etc.) is a plus.

- Industry experience: Experience in electronics manufacturing industry is a plus.

- IT skill and literacy: Computer literate and familiar with Microsoft Office Applications

Travelling Requirements: Minimum travel to visit factories or customers when required

Why Join us

OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.

Req ID: 3342