Job Title:  Executive - Customer Service & Admin

Description

Job Responsibilities:
The Executive – CRM & CS will ensure a high level of customer service in PH by setting up the CS center, developing CRM programs and taking care of the administrative side of the CS department. He/She will identify opportunities to grow the customer base and build positive relationships with new and existing customers.

• Prepares the set-up of CS service center in terms of structure and policies. Manages third-party partners/vendors such as LBC, payment gateway and others.
• Takes care of CS service revenue generation--invoicing, setting up of the payment Gateway, pricing of Spare Parts and Services. Forwards sales leads to the appropriate salesperson.
• Supports the CS needs of distributors and CS centers through contracts, POS materials and others
• Creates CRM programs such as trade-in promos, online warranty registration promos, SMS/email blast, FB inquiries, website management, newsletter, other VOC programs (birthday voucher, refer a friend, add-ons)
• Prepares the communications for CS-related programs and concerns such as product recalls, complaints, announcements, promos and others
• Tracks customer feedback. Resolves customer complaints quickly and efficiently. Takes care of Omron's website and social feeds aka social listening; develops proper FAQs and reports for any customer feedback and consumer behavior trends.
• Helps in the development of B2B/Pharma Tie-ups

Job Requirements:

• Bachelor’s Degree or higher in related fields such as Data Sciences, Marketing, Research or a related field or equivalent education and experience
• 2 years experience working in a CRM / loyalty marketing role 
• Other relevant experience in customer insights and customer experience optimisation 
• Highly numerate with advanced Microsoft Excel skills 
• Ability to meet deadlines and outstanding time management skills 
• Excellent communication skills with vendors, employees and customers 
• Commercial awareness; to understand the target market and possess the ability to identify business requirements for future CRM enhancements 
• Logical and analytical with attention to detail
• Proficient in the English language, both written and verbal
• Proficiency in MS office suite
• Travelling Requirements: As required