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Job Title:  Executive - Customer Service & Admin


Makati, Philippines

Employment Type:  Permanent



Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!


About OMRON Healthcare Business 

With a vision “To advance health and empower people worldwide to live life to the fullest”, OMRON’s Healthcare Business produces internationally acclaimed and certified medical devices such as Digital Blood Pressure Monitors, Thermometers, Nebulizers, devices related to pain and weight management etc. Understand more about our Healthcare Business HERE.




Job Responsibilities:
The Executive – CRM & CS will ensure a high level of customer service in PH by setting up the CS center, developing CRM programs and taking care of the administrative side of the CS department. He/She will identify opportunities to grow the customer base and build positive relationships with new and existing customers.

  • Prepares the set-up of CS service center in terms of structure and policies. Manages third-party partners/vendors such as LBC, payment gateway and others.
  • Takes care of CS service revenue generation--invoicing, setting up of the payment Gateway, pricing of Spare Parts and Services. Forwards sales leads to the appropriate salesperson.
  • Supports the CS needs of distributors and CS centers through contracts, POS materials and others
  • Creates CRM programs such as trade-in promos, online warranty registration promos, SMS/email blast, FB inquiries, website management, newsletter, other VOC programs (birthday voucher, refer a friend, add-ons)
  • Prepares the communications for CS-related programs and concerns such as product recalls, complaints, announcements, promos and others
  • Tracks customer feedback. Resolves customer complaints quickly and efficiently. Takes care of Omron's website and social feeds aka social listening; develops proper FAQs and reports for any customer feedback and consumer behavior trends.
  • Helps in the development of B2B/Pharma Tie-ups


Job Requirements:

  • Bachelor’s Degree or higher in related fields such as Data Sciences, Marketing, Research or a related field or equivalent education and experience
  • 2 years experience working in a CRM / loyalty marketing role 
  • Other relevant experience in customer insights and customer experience optimisation 
  • Highly numerate with advanced Microsoft Excel skills 
  • Ability to meet deadlines and outstanding time management skills 
  • Excellent communication skills with vendors, employees and customers 
  • Commercial awareness; to understand the target market and possess the ability to identify business requirements for future CRM enhancements 
  • Logical and analytical with attention to detail
  • Proficient in the English language, both written and verbal
  • Proficiency in MS office suite
  • Travelling Requirements: As required


Why Join us

OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.


Req ID:  1881

Job Segment: CRM, Technology

Apply now »