Job Title:  [OHS-VN] Senior Executive - Customer Service

Short Description

Job Responsibilities
-    Execute Customer Service strategy to establish Customer Service system and SOP.
-    Coordinate related internal departments and external partners to fulfill Customer Service demand and achieve KPIs.
-    Coordinate related internal departments and external partners to fulfill Customer Service demand and achieve KPIs.
-    Implement necessary Technical and Customer Service training to external partners to assure quality of CS service.
-    Support Customer Service partners to solve serious or complicated Customer Service demand.
-    Analyze internal & external Customer Service data and records to identify key issues and propose solutions for optimization.
-    Execute Marketing Activities assigned by Managers.

Job Requirements
-    Bachelor's Degree in Electromedical Engineering, Electrical Engineering (low voltage), or a related engineering field.
-    Minimum of two years of experience in vendor management specifically related to Physical Product Customer Service and Repair Services.
-    Good knowledge for product technical skills, customer servicing and handling complaint skills
-    Proficiency in working with data & system
-    Good analytical and problem-solving skills to identify root causes of service issues
-    Flexibility to work in a fast-paced environment
-    Good English skills, especially excellent in reading and writing.
-    Frequent business trips to Hanoi will be required during the initial setup phase.