Job Title:  Associate - Customer Service Support

Short Description

Job Responsibilities:

The Associate - Customer Service provides support in basic device checks, troubleshooting, sales and after-sales at designated sevrice point in the assigned country, aiming to deliver effective and efficient customer support and achieve high end-user satisfaction.

1. Product Support

• Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documental procedures and standard operating guidelines.
• Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company's products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction,

2. Enquiry Handling and Customer Satisfaction

• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.

3. Sales Promotion

• Help execute sales and promotional programs that support the company's overall sales goals.

Job Requirements:

• Certificates/Diploma in electrical engineering / computer engineering
• Minimum 2 years of experience in Customer Service, or related field
• Some hands-on technical knowledge or experience will be advantageous
• Ability to connect with end customers & promote products