Job Title: [OCB-SK] Customer Service Representative
Bratislava, SK
Title; Customer Service Representative (1 year contract)
About OMRON
Omron Corporation (Omron) established in 1933, is a leading, innovative multinational with more than 26,000 employees in 44 countries. Omron is specialized in the development, production, distribution, marketing and sales of products and services in a variety of industries, including automation, electronic components, and healthcare.
OMRON Electronic Components is now recruiting for a highly motivated Customer Service Representative to join our team in Bratislava, Slovakia.
Purpose of the role
To ensure that the process of customer orders (presales) and inquiries (lead-time, prices, samples, allocations, customer complaints etc.) are dealt with within the framework as set by OCB-EU and to the customer’s satisfaction. To secure optimization of customer support from both a service and a cost-effective point of view.
Summary Of Duties And Responsibilities
- Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.
- Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers.
- Update and monitor Sales Forecast.
- Provide and support customers with non-technical information on the products that are sold and promoted.
- Handle, administrate and escalate customer complaints.
- Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales.
- Provide feedback to management concerning the market customers and activities.
- Execute and adhere to company quality policies and procedures and JSOX compliance requirements.
- Correct and on-time filing of all customer service-related documents.
- Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner
Required Education, Specific Knowledge, Skills And Experience
- High School Diploma
- Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry.
- Non-technical product knowledge on a basic level.
- Be capable of writing and delivering comprehensive letters.
- Good knowledge of MS Word and Excel.
- Good knowledge of internal computer software (ERP, CRM & Outlook).
- Proficient in local language and good English skills (any other European language is a pre).
- Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
- Self-supporting, well-organized, good communicator and service-oriented
Short Description
Job Segment:
CRM, Database, ERP, Siebel, Technology