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Job Title:  [OCB-SK] Customer Service Representative

Business Company:  Device and Module Solutions (DMS)
Location: 

Bratislava, SK

Employment Type:  Fixed Term

Title; Customer Service Representative (1 year contract)

 

About OMRON

 

Omron Corporation (Omron) established in 1933, is a leading, innovative multinational with more than 26,000 employees in 44 countries. Omron is specialized in the development, production, distribution, marketing and sales of products and services in a variety of industries, including automation, electronic components, and healthcare.

 

OMRON Electronic Components is now recruiting for a highly motivated Customer Service Representative to join our team in Bratislava, Slovakia.

 

Purpose of the role

 

To ensure that the process of customer orders (presales) and inquiries (lead-time, prices, samples, allocations, customer complaints etc.) are dealt with within the framework as set by OCB-EU and to the customer’s satisfaction. To secure optimization of customer support from both a service and a cost-effective point of view. 

 

Summary Of Duties And Responsibilities

 

  • Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.
  • Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers.
  • Update and monitor Sales Forecast.
  • Provide and support customers with non-technical information on the products that are sold and promoted.
  • Handle, administrate and escalate customer complaints.
  • Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales.
  • Provide feedback to management concerning the market customers and activities.
  • Execute and adhere to company quality policies and procedures and JSOX compliance requirements.
  • Correct and on-time filing of all customer service-related documents.
  • Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner

 

Required Education, Specific Knowledge, Skills And Experience

 

  • High School Diploma
  • Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry. 
  • Non-technical product knowledge on a basic level.
  • Be capable of writing and delivering comprehensive letters.
  • Good knowledge of MS Word and Excel.
  • Good knowledge of internal computer software (ERP, CRM & Outlook).
  • Proficient in local language and good English skills (any other European language is a pre).
  • Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
  • Self-supporting, well-organized, good communicator and service-oriented

 

Short Description

Req ID:  3050


Job Segment: CRM, Database, ERP, Siebel, Technology

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