Job Title:  Logistics Support CS

Logistics Support Coordinator (Customer Service)

We are looking for a proactive and detail-oriented Logistics Support Coordinator to join our Operations team and support our European Distribution Centre (EDC). In this role, you will play a key part in ensuring smooth logistics processes, timely communication, and high-quality internal customer support.

Your Responsibilities

• Provide operational and administrative support for the European Distribution Centre (EDC)
• Communicate with forwarders and 3PL warehouse providers to resolve shipment issues
• Keep internal stakeholders informed about invoices, shipment tracking, product availability, and potential delays
• Manage inbound damage and handle claims with insurance companies
• Arrange product returns to factories, including preparation of required documentation (e.g. proforma invoices)
• Support resolution of customer complaints, including coordination with warehouse and arranging returns when needed
• Act as first point of contact for internal logistics-related inquiries
• Maintain and update logistics-related system settings, including manual release of orders to WMS when required
• Support customer-specific logistics requirements
• Prepare regular logistics reports and documentation
• Monitor and follow up on shipment issues in transit
• Organize and coordinate special shipments in cooperation with warehouse partners

Employee Benefits

• Opportunity to work in an international company and multicultural environment
• Dynamic role with a broad scope and visible impact on operations
• Professional development and growth opportunities
• 28 days of annual leave
• Hybrid working model: 3 days home office / 2 days in the office

Personal competencies and skills

• Secondary education, ideally in Supply Chain, Logistics, or a related field
• Minimum 2 years of experience in a similar role within an international environment
• Customer-oriented mindset with strong communication skills
• Proactive, reliable, and able to work independently as well as part of a team
• Attention to detail and ability to work under pressure
• Good analytical, organizational, and time management skills
• Proficiency in English (additional European language is an advantage)
• Good knowledge of MS Office (especially Excel); experience with WMS/ERP systems is a plus