Job Title:  Customer Service Representative

Title; Customer Service Representative

About OMRON

Omron Corporation (Omron) established in 1933, is a leading, innovative multinational with more than 26,000 employees in 44 countries. Omron is specialized in the development, production, distribution, marketing and sales of products and services in a variety of industries, including automation, electronic components, and healthcare.

OMRON Electronic Components is now recruiting for a highly motivated Customer Service Representative to join our team in Bratislava, Slovakia.

Purpose of the role

To ensure that the process of customer orders (presales) and inquiries (lead-time, prices, samples, allocations, customer complaints etc.) are dealt with within the framework as set by OCB-EU and to the customer’s satisfaction. To secure optimization of customer support from both a service and a cost-effective point of view. 

Summary Of Duties And Responsibilities

• Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.
• Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers. 
• Update and monitor Sales Forecast. 
• Provide and support customers with non-technical information on the products that are sold and promoted. 
• Handle, administrate and escalate customer complaints. 
• Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales. 
• Provide feedback to management concerning the market customers and activities.
• Execute and adhere to company quality policies and procedures and JSOX compliance requirements. 
• Correct and on-time filing of all customer service-related documents. 
• Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner.
• Create customer quotations using Salesforce.

Required Education, Specific Knowledge, Skills And Experience

• High School Diploma
• Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry. 
• Non-technical product knowledge on a basic level.
• Be capable of writing and delivering comprehensive letters.
• Good knowledge of MS Word and Excel.
• Good knowledge of internal computer software (ERP, CRM & Outlook).
• Proficient in local language and good English skills (any other European language is a pre).
• Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
• Self-supporting, well-organized, good communicator and service-oriented.